We want you to be satisfied with what you buy from us. This policy explains when products can be returned, how refunds work, and which items are excluded.
Return window
Unused products in their original packaging may be returned within 7 days of delivery. To start a return, contact us with your order number by email or on WhatsApp before sending anything back.
Conditions for return
- Items must be unused, uninstalled and in original packaging with all accessories, manuals, fittings and the invoice.
- Electrical and electronic parts that have been fitted, wired or connected can be returned only if they are defective.
- Opened liquids and consumables — engine oils, coolants, shampoos, waxes and polishes — cannot be returned once opened, for hygiene and safety reasons.
- Vehicle-specific parts ordered specially against a confirmed enquiry can be returned only if they are defective or were supplied incorrectly by us.
- Products damaged by incorrect installation, misuse or accident are not eligible.
Damaged, defective or incorrect items
Please check your package on delivery. If an item arrives damaged, is defective, or is not what you ordered, contact us within 48 hours of delivery with photographs of the outer packaging, the item and the invoice. Where the fault is ours or the item is defective, we arrange a replacement or a full refund and we cover return shipping.
Return shipping
For change-of-mind returns, return shipping is arranged and paid for by the customer. Where the item is defective, damaged in transit, or incorrectly supplied by us, we bear the cost.
Refunds
Once the returned item reaches us and passes inspection, refunds are issued to the original payment method within 5 to 7 business days. Bank or gateway processing times may add a few days beyond that. Where a refund cannot be returned to the original method, we arrange a bank transfer or UPI refund and will request those details from you.
Exchanges
If you need a different part or size, the fastest route is a return followed by a fresh order. Contact us first and we will confirm the correct item for your vehicle before you reorder.
Services
Service bookings are not products and cannot be returned. Cancellation and rescheduling of service appointments is covered by our Cancellation Policy, and completed workshop work by our Service Warranty Policy.
Used vehicles
Used vehicle sales are handled offline under a separate written agreement and are not covered by this policy.
Your consumer rights
Nothing in this policy limits the rights available to you under the Consumer Protection Act, 2019 or other applicable Indian law.
How to start a return
Contact us with your order number, a description of the issue and photographs where relevant:
Sidharth Car Services
Kamlesh Meriya
103, Kamdhenu Complex, Near Toran Dining Hall, Opposite Sales India, Ashram Road, Ahmedabad, Gujarat 380009, India
Phone / WhatsApp: +91 98251 22278
Email: services@sidharthcarservices.com
GSTIN: 24AMGPM4464Q1ZH
Last updated: 27 July 2026
Related: Cancellation Policy · Shipping Policy · Product Warranty Policy · Parts Compatibility Disclaimer